In accordance with your lease agreement, any damage, malfunction or problem should be reported immediately to our office.
If necessary, an inspection will be carried out promptly, and the matter reported to the landlord for the appropriate action. If it is an urgent repair, we then have the right to have that repair carried out immediately.
Our company will always act on a problem as soon as possible. For your information however, sometimes, it can take time to locate landlords and to obtain their authorisation to carry out repairs and then appoint an available tradesperson.
This is not a delay that we try to prolong, we action the problem and give it our attention as soon as possible.
How to Report Maintenance
All maintenance requests are required by the tenant in writing. We request that you report your maintenance issue via your PropertyMe Tenant Portal. CLICK HERE TO LOGIN or in the future simply click the 'Login' button at the top of our website. Once completed, IF THE MATTER IS URGENT, PLEASE CALL 0437 884 801 (24/7) OR 08 8683 0466 (MON-FRI, 9AM-5PM) IF UNSUCCESSFUL.
When you begin your lease, you are sent an email by your property manager with a link to create your PropertyMe account. Please use your email address that was provided to your property manager to login and your self created password. If you have changed your email address since you signed your lease, please advise us. If you are unsuccessful in logging in, you can trouble shoot via the Property Me Login page.
If you have forgotten your password, you just need to type in your email address on the PropertyMe Login screen and click 'Forgot Password'. You will be sent an email with a link to reset your password - the link will expire after 2 hours due to security reasons. NOTE: If logging in for the first time, you will need to click on 'Connect Your Property' and enter your email address. You will be sent an email with a link to set a password.
Everything your property manager does is logged in PropertyMe. It is extremely important to report your maintenance request via this software to ensure your request is not missed. Once your issue is reported, the software sends your request to your property manager and the landlord for approval! Once, your request is approved by your landlord, your property manager can now easily forward/assign this job to a tradesperson. Ultimately, speeding up the turnaround time of your request.
Only if you are unsuccessful in doing the above, please use the form below and advise your property manager of your unsuccessful PropertyMe attempt.